The White paper, which is a statement of government policy, continues a strong focus on health and safety and customer involvement in how we deliver their services. It builds on the themes of a continued strong focus on Health and Safety and placing a greater emphasis on tenant satisfaction, engagement and how we listen to our tenants in the delivery of our services. It presents a charter setting out seven commitments that social housing residents should expect from their landlord. You can view the Charter for Social Housing Residents White Paper by using this link.
In 2019 we became early adopters of the National Housing Federations (NHF) ‘Together with Tenants Plan’.
The plan influenced the detail of the Government’s White Paper and working with Tenant Panel agreed a new GCH Tenant Charter.
We are currently working with Tenant Panel and the GCH Board to review our performance and the 2019 Tenant’s Charter against the requirements of the Social Housing White paper and develop an action plan to ensure we fully comply with all aspects.