As well as a strong focus on Health and safety the paper placed a greater emphasis on tenant satisfaction and resident engagement; and how we listen to our tenants in the delivery of our services.
Since then GCH tenants and staff have attended consultation events and provided further feedback to the Government. Whilst we await the outcome of the green paper consultation, GCH and the Tenant Panel have been working with the National Federation of Housing (NFH) as an early adopter of the ‘Together with Tenants plan’ which sets out four proposed actions intended to strengthen the relationship between tenants, residents and housing associations. As early adopters we have worked with our Tenant Panel and a range of housing providers to further develop the plan and agree a new Tenant Charter.
At it’s August meeting Tenant Panel approved the following plan and GCH Tenant Charter;