The White paper, which is a statement of government policy, continues a strong focus on health and safety and customer involvement in how we deliver their services. It builds on the themes of a continued strong focus on Health and Safety and placing a greater emphasis on tenant satisfaction, engagement and how we listen to our tenants in the delivery of our services. It presents a charter setting out seven commitments that social housing residents should expect from their landlord. You can view the Charter for Social Housing Residents White Paper by using this link.
In 2019 we became early adopters of the National Housing Federations (NHF) ‘Together with Tenants Plan’.
The plan influenced the detail of the Government’s White Paper and working with Tenant Panel agreed a new GCH Tenant Charter.
We are currently working with Tenant Panel and the GCH Board to review our performance and the 2019 Tenant’s Charter against the requirements of the Social Housing White paper and develop an action plan to ensure we fully comply with all aspects.
GCH has agreed to be one of the first organisations to test out the Together with Tenants proposal’s 4 point plan once it has been agreed following consultation.
The “Together With Tenants” draft plan includes 4 proposed actions:
Through the pilot we will share experiences, findings and feedback with our tenants and residents, other housing associations and the National Housing Federation.
The most important part of the consultation is to hear what tenants and residents think and The National Housing Federation wants to hear from you.
To find out more information, participate in an online questionnaire or just get in touch, visit: www.housing.org.uk or call them on 020 7067 1010. If you would like to participate in the survey but need some help please contact us on 01452 424344.