Sorry, GCH are now closed – If you have an emergency please call 01452424344

The Social Housing White paper 2020 and Together with Tenants

Official Adopter of Together with Tenants logo

In November 2020 the Government published the conclusions of its 2018 housing consultation green paper ‘A new Deal for Social Housing’ to address the lessons learnt as a result of the Grenfell Tower Tragedy.

The White paper, which is  a statement of government policy, continues a strong focus on health and safety and customer involvement in how we deliver their services. It builds on the themes of a continued strong focus on Health and Safety and placing a greater emphasis on tenant satisfaction, engagement and how we listen to our tenants in the delivery of our services. It presents a charter setting out seven commitments that social housing residents should expect from their landlord. You can view the Charter for Social Housing Residents White Paper by using this link.

In 2019 we became early adopters of the National Housing Federations (NHF) ‘Together with Tenants Plan’.

GCH Tenant Plan

The plan influenced the detail of the Government’s White Paper and working with Tenant Panel agreed a new GCH Tenant Charter.

GCH Tenant Charter

We are currently working with Tenant Panel and the GCH Board to review our performance and the 2019 Tenant’s Charter against the requirements of the Social Housing White paper and develop an action plan to ensure we fully  comply with all aspects.