From 19th November 2025, we are making changes to how customers can pay rent and other GCH charges.
We are switching our payment service provider to PayPoint. This will give customers more flexibility in how they can pay rent and other GCH charges.
Each payment made to GCH is linked to a unique Payment Account Number (PAN). When making a payment (whether online, by phone, at PayPoint, or by bank transfer), please check you’re using the correct PAN for the charge you’re paying. We’ve written to all customers with their unique PAN in the form of a barcode.
Below are all the ways you can now make payments.
Need help?
If you have any questions or need help making a payment please email gchincome@gch.co.uk
A member of our team will be happy to help.
Payments app
Pay using your smartphone or tablet
1. Download the app from the Apple App Store. Google Pay will be available soon.
2. Create an account using your payment reference
Direct debit
If you already pay by Direct Debit,
you don’t need to do anything.
Your payments will continue as usual.
Direct Debit is secure and convenient.
To set up a Direct Debit, call 01452 424344.
Local PayPoint
Pay at any shop that accepts PayPoint, such as Spar or Co-op. Look for the PayPoint logo and take your unique barcode to the cashier.
Find more PayPoint locations here:
https://consumer.paypoint.com
Direct bank payment
Pay directly using your online banking service using your payment reference.
Universal credit
If your rent is paid directly through Housing Benefit or Universal Credit, no action is needed. Your payments will continue as normal..
myGCH
Pay via your myGCH account.
Make sure to use your
new payment reference.
Phone payment
Pay by phone using your debit card via a secure automated system.
Call 01452 424344 and follow the instructions.
Have your payment reference ready.
Standing order
If you pay by Standing Order, your payments will continue as normal. Always include your payment reference to ensure your payment is applied correctly.