Tenancy Sustainment Team

We have a team of friendly Tenancy Sustainment Advisors who can help you to address any financial problems that you may be experiencing. We can help you to:

  • Set up a household budget
  • Prioritise your payments
  • Open a bank account
  • Signpost you to more specialist financial services if necessary
  • Identify additional support services that may be available to you
  • Provide advice about benefits that may be available to you
  • Complete benefit applications, or liaise with other agencies such as the Department of Work and Pensions and the Local Authority
  • Identify if you are eligible to apply for grant funding from charities
  • Assistance with rent account queries

Please call one of our friendly team or complete the short form below or call 01452 424344 to make an appointment. The team are based at our main office during weekdays and are also based at Gloucester JobCentre on Tuesdays, Wednesdays and Thursdays between 10am – 5pm without an appointment.

Meet our Tenancy Sustainment Advisors

Tenancy Sustainment Team
Top left – bottom right: Anna, Nikki, Sue and Corine

Try our online budgeting calculator here

What if I am struggling with more than one debt?

Your rent should be your number one priority because if you don’t pay it you run the risk of losing your home. It is also important to pay your utility bills (such as your gas and electricity bills) and council tax before you pay any other bills (such as catalogue and credit card bills).

If you would like advice and support please contact us. We can help you set up a budget, identify support and if necessary refer you to more specialist organisations that can best help you to manage any debts you may have.

The local Citizen’s Advice Bureau can be contacted directly on 01452 527202 or email info@gloscab.org.uk. You could also contact The National Debt Line who offer free, confidential, independent advice on 0808 808 4000 or visit www.nationaldebtline.co.uk

Gloucester Foodbank Opening Hours

Gloucester Foodbank is a project founded by local churches and community groups, working together towards stopping hunger in our local area. They provide three days’ nutritionally balanced emergency food and support to local people who are referred to them in crisis. If you are in need of a food parcel please contact our team who can refer you and help you with your financial difficulties to get you back on track.

The opening times are as follows:

Monday: 12 Noon until 3pm

Tuesday: Closed

Wednesday: 12 Noon Until 3pm

Thursday: 12 Noon Until 3pm

Friday: 12 Noon Until 3pm



Contact our Tenancy Sustainment Team

  • What is your enquiry about? * REQUIRED