Tenancy Sustainment Team

We have a team of friendly Tenancy Sustainment Advisors who can help you to address any financial problems that you may be experiencing. We can help you with:

  • Universal Credit advice and support making a claim or amendments to your claim
  • Completing benefit applications, or liaising with other agencies such as the Department of Work and Pensions and the Local Authority
  • Advice about other benefits that may be available to you
  • Rent account queries and setting up Direct Debits
  • Setting up a household budget
  • Prioritising your payments
  • Signposting you to more specialist financial services if necessary

Please call one of our team on 01452 833217 or complete the short form below to make an appointment. The team are based at our main office during weekdays 10am – 4pm and are also based at Gloucester Jobcentre on Tuesdays and Thursdays between 10am – 5pm and Wednesdays between 11am – 5pm without an appointment. You can also email us directly at tenancy.sustainment@gch.co.uk

Meet our Tenancy Sustainment Advisors

Top left – Bottom right: Nikki, Stacey, Leighanne, Corine, Sue.


What if I am struggling with more than one debt?

Your rent should be your number one priority because if you don’t pay it you run the risk of losing your home. It is also important to pay your utility bills (such as your gas and electricity bills) and council tax before you pay any other bills (such as catalogue and credit card bills).

If you would like advice and support please contact us. We can help you set up a budget, identify support and if necessary refer you to more specialist organisations that can best help you to manage any debts you may have.

The local Citizen’s Advice Bureau can be contacted directly on 01452 527202 or email info@gloscab.org.uk. You could also contact The National Debt Line who offer free, confidential, independent advice on 0808 808 4000 or visit www.nationaldebtline.co.uk

Gloucester Foodbank Opening Hours

Gloucester Foodbank is a project founded by local churches and community groups, working together towards stopping hunger in our local area. They provide three days’ nutritionally balanced emergency food and support to local people who are referred to them in crisis. If you are in need of a food parcel please contact our team who can refer you and help you with your financial difficulties to get you back on track.

The opening times are as follows:

Monday: 12 Noon until 3pm

Tuesday: Closed

Wednesday: 12 Noon Until 3pm

Thursday: 12 Noon Until 3pm

Friday: 12 Noon Until 3pm

Contact our Tenancy Sustainment Team

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