Quality award provides assurance to tenants

Quality award provides assurance to tenants

Quality award provides assurance to tenants

Gloucester City Homes (GCH) is delighted to announce that it has been reaccredited against the British Standards Institute ISO 9001:2015 standard for ensuring it has quality management systems in place linked to risk-based approaches. The re-accreditation was made following a two day inspection in September 2019.

Asif Bhatti, Chair of GCH’s Board said “I am delighted that we have been re-accredited again to the demanding standards of ISO and this endorsement ensures that we continue to deliver high quality services to our tenants.” 

The inspection report recognised that quality management processes in place focus on delivering effective services to customers and support the strategic direction of the organisation. This is evidenced by the effective management system in place and through pro-active interactions the auditor had with employees and the management team. 

Emma Ball, Business Improvement and Assurance Manager added “Our tenants can be assured that we have systems in place to manage their homes and tenancies effectively and fairly. Everyone at GCH has worked hard to meet the standard which is evident in the report which raised no areas of non-conformance. During the inspection, the Inspector was impressed by evidence of how we use our policies in a practical way when managing services for our customers. He once again highlighted how impressed he was with the level of dedication and commitment by staff he interviewed.” 

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