Ashley Green, Chief Executive at GCH, responds to the Governments Green Paper...
“In August the Government published their housing Green Paper called “A New Deal for Social Housing” that seeks to address the lessons learned as a result of the Grenfell Tower disaster. The paper rightly places a greater emphasis on tenant satisfaction and resident engagement; and how we listen to our tenants in delivery of our services.”
The Paper follows a wide-ranging, top to bottom review of social housing focusing on 5 key principles;
1. Ensuring homes are safe and decent
2. Improving and speeding up how complaints are resolved
3. Empowering residents and ensuring their voices are heard so that landlords are held to account
4. Tackling stigma and celebrating thriving communities
5. Building more social homes as a springboard to home ownership
“We welcome the proposals set out in the Social Housing Green Paper. This has been an eagerly-awaited and highly anticipated paper with 5 key principles to focus on as a Landlord who is committed to delivering highly valued tenant services and listening to tenant feedback, good, bad or indifferent.
We really endorse the Government’s suggestions to enhance the relationship between Housing Associations like GCH and our tenants and leaseholders. This is
something we are strong at and genuinely believe in.
We welcome the Government’s commitment to tackling stigma and celebrating thriving communities – it is just not fair how tenants are portrayed in the media and this magazine highlights the true community spirit and strength that we see on a day to day basis throughout our tenants neighbourhoods. We will continue to support successful communities.
GCH has a strong reputation of effectively listening to tenants and ensuring that they are empowered to challenge, develop and improve our services.”
Asif Bhatti, Chair of the Board said…
“Grenfell Tower was a tragedy that has major repercussions for Landlords like GCH. We have always prided ourselves as being a community based organisation that listens to our tenants. It is important that we have conversations about what we do well and what we don’t. We will always get it right when it comes to your health and safety and have a strong track record of improving and maintaining your homes to make them safe and decent.”