The intention to publish a housing Green Paper was announced by the then Secretary of State for Communities and Local Government in September 2017, in response to the aftermath of the Grenfell Tower tragedy in June 2017. It promised to be a “wide-ranging, top to bottom review of social housing focusing on safety Issues; service management and tenants’ rights”.
The Government’s aim for the Green Paper is to rebalance the relationship between landlords and residents, tackle stigma and ensure social housing can act as a stable base and support social mobility. It covers 5 themes:
- Tackling stigma and celebrating thriving communities
- Expanding supply and supporting home ownership
- Effective resolution of complaints
- Empowering residents and strengthening the regulator
- Ensuring homes are safe and decent
GCH has a strong reputation of effectively listening to tenants and ensuring that they are empowered to challenge, develop and improve our services. In September 2014 we achieved an 89% positive transfer vote and have been consistently awarded a ‘compliance plus’ rating for our tenant engagement work via the national Customer Service Excellence framework. We have an exemplary record on health and safety and we are committed to delivering safe, secure and decent homes that fulfill our health and safety requirements. We continue to invest wisely in all our stock to both meet decency standards and ensure we meet our Landlord Health and Safety obligations.
Have Your Say
The Green paper consultation period runs until 6 November 2018 and we are working with your Tenant Panel to review the proposals, consider how we can improve in the areas highlighted, and provide feedback to Government. Feedback can be provided independently on the GOV.UK website – visit www.gov.uk/government/consultations/a-new-deal-for-social-housing
As part of our ongoing tenant engagement we have already been talking to many of our tenants over the summer to find out how they feel about their homes, neighbourhoods, our services and the way in which we engage and communicate with them . We will be holding further focus groups and undertaking telephone surveys to ensure we have a good understanding of what is working well and what needs improving. We will then work with Tenant Panel to agree and monitor the resulting action plan and publish this on our website.