Improving services for you!
Listening to what you have told us, we are changing the way that we handle your calls, making it easier for you to directly access the services you need. In late November when you call us you will be able to choose from a list of options which will connect you to the relevant team.
To use our new telephone system, firstly you will need to tell us that you are a tenant and then you will be given a list of options. Listen to these carefully so that you get through to the right team straight away.
The options will be;
Press 1 for Rent
Press 2 for Repairs and Maintenance
Press 3 for Housing
When you email us, please contact the team you need…
Repairs – firstname.lastname@example.org
Housing – email@example.com
Rent – firstname.lastname@example.org
Anti-Social Behaviour – email@example.com
Independent Living – firstname.lastname@example.org
Homeless Team – email@example.com
Tenancy Sustainment – firstname.lastname@example.org
Lifelink – email@example.com
Leaseholders – firstname.lastname@example.org
Our reception will also be opening at the later time of 9am on Mondays, Tuesdays, Thursdays and Fridays. Remember that we open at the later time of 11am on Wednesdays.