Accreditations

At Gloucester City Homes we aim to be an excellent landlord and a valued employer, this is demonstrated by the many awards and accreditations we have gained:

Customer Service Excellence Following our audit in April 17 we have successfully maintained the Customer Service Excellence Standard, achieving full compliance with all 57 elements.  In addition 37 elements have maintained their Compliance Plus status, which means that service in those areas, has exceeded the standard and can be considered as national best practice.

 

BSI Assurance Mark ISO 9001 In April 2017, GCH was assessed and reviewed against the BSI ISO 9001 standard.  GCH remains compliant demonstrating that GCH operates an effective quality management system, meeting internationally recognised standards.

 

Diversity Champion We have been successful in retaining the Diversity Champion Award, which is the leading International Diversity Mark recognising and promoting organisational excellence and achievement in Diversity.  Our overall application score was 97% (an increase for 95% in 2015) and we were highly commended for our approaches in terms of internal and external events and initiatives.
2 Ticks logo We have been recognised by the two ticks scheme which is given to employers who have agreed to take action to meet five commitments regarding the employment, retention, training and career development of disabled employees.
Times Top 100 In February 2016, GCH achieved number 58 in the “The Sunday Times Best Not-for-Profit Companies to Work For 2016”, climbing 8 places from the previous survey.
Investors in People

In April 2016, GCH secured Investors in People Gold for the third time.

With only 16% of UK employers accredited with the Investors in People standard and only 7% of those having achieved the Gold standard, places Gloucester City Homes amongst the best in the country.